AUGUSTINE VON TRAPP / PRODUCT DESIGN
← ALL_WORK

How working
together goes

Most engagements follow the same arc. The point of laying it out is so you know what you're signing up for before we talk: what happens, what you get at each step, and what I'll need from you.

  1. 01

    A first conversation

    [30 min, free]

    You tell me what you're working on and where it's stuck. I ask a lot of questions. If I'm not the right fit, I'll say so and point you somewhere better.

    YOU GET

    • An honest read on whether this is a fit
    • A rough sense of scope

    I'LL NEED

    • A few sentences on the problem beforehand
    • Whoever owns the decision, if possible
  2. 02

    Scoping

    [~1 week]

    I write up what I think the work is, what it is not, and what done looks like. We go back and forth until it reads right to both of us.

    YOU GET

    • A short written scope
    • A fixed price or a clear rate, and a timeline

    I'LL NEED

    • Access to any existing research, docs or data
    • A couple of people I can talk to
  3. 03

    Mapping the system

    [1–3 weeks]

    Interviews and desk research turned into an actor map: who is involved, what flows between them, and where the friction is. This is usually where the real problem shows up.

    YOU GET

    • An interactive actor map
    • A short write-up of what it shows

    I'LL NEED

    • Introductions to people in the system
    • Feedback on drafts as they come
  4. 04

    Designing the product

    [varies]

    Flows, prototypes and interface design, tested with the people who will use it. Weekly check-ins, work shared as it happens rather than saved for a big reveal.

    YOU GET

    • Prototypes and final designs
    • Weekly progress you can see

    I'LL NEED

    • Someone who can make product calls quickly
    • Time with real users
  5. 05

    Handoff

    [1 week]

    Everything packaged so your team can carry it forward without me: designs, the map, decisions and why they were made.

    YOU GET

    • Design files and documentation
    • A walkthrough with your team

    I'LL NEED

    • The people who will build or own it

QUESTIONS

Do you work with early-stage teams?
[Yes / sometimes / which stages you prefer.]
Remote or on site?
[Your answer, e.g. remote by default, on site for kickoff in the Mountain West.]
What does it cost?
[A range, or how you price: fixed per phase, day rate, retainer.]
What if I only need the map?
That works. Mapping on its own is a common first engagement.
NEXT

Sound like a fit?

The first step is a short note. Tell me what you're working on and we'll go from there.

Start a conversation →